User and Customer Experience Specialists

Heuristic Reviews
Usability Evaluation
Cognitive Walkthroughs

What is User Experience Testing? At a high level, user experience is the aggregate and subjective experience of using a product such as a website or app. It contains more than just good visual design or proper usability. It is an invaluable tool which enables product designers to review feedback from different classes of users for which the design was meant.

User / Customer Experience Services

UX testing has many names such as User Experience  Testing, usability testing, cognitive evaluations, usability reviews and user testing to name a few. However, they all refer to the process of understanding what users do and why they do it. This can save time and money in development and create products that offer significantly better user experiences than ones that move from concept to production with no evaluative stages in between.
  • Usuabilty Review
  • Rapid Prototyping
  • Low Fidelity Prototypes
  • Heuristic Evaluation
  • High Fidelity Prototypes
  • User Flow Charts
  • Screen Recording/Video
  • User Cases and Flows
  • Cognitive Walkthrough
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Usability Testing

Usability is a measure of the interactive user experience associated with your mobile application and is a focus of fields of the Human Factors Psychology and Human-Computer Interaction.


This is a working and interactive model of the end product. It communicates the design and navigation of the app to stakeholders in order to maximize the efficiency of the development process.


We compile high level reports that include metrics such as Task Orientation, Page Layout and Visual Design Navigation and IA, Forms and Data Entry, Content Quality, Trust and Credibility etc.

Problem Solving

We prepare feedback and collate usability issues. We explain the poblem, Assign a severity rating and provide solutions. With this done we can prioritise issues, present finding and analyze the "best fix" option feasable.

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16 Commerce Crescent,
Krammerville West,

phone: +27(0)81 487-1705
fax: 086 552 6460

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  • Fredman Towers, 13 Fredman Drive

  • Sandton, Johannesburg
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